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Free shipping on all NZ orders over $75 and AU orders over $150 / 100% SATISFIED WITH YOUR ORDER OR FULL REFUND

DELIVERY

We are pleased to offer free shipping to both New Zealand and Australia. Please note all delivery charges are quoted in New Zealand dollars.

NEW ZEALAND

Flat rate of $5 for orders under $75

Free shipping on orders over $75

Please note, we are unable to ship to PO Box addresses at this time.

Once your order has been dispatched you will receive a shipping confirmation email with your tracking number. 

AUSTRALIA

Flat rate of $15 on orders under $150

Free shipping on orders over $150

Once your order has been dispatched you will receive a confirmation order. Please note we are unable to provide a tracked delivery for you at the specified shipping rate. If you would like to upgrade your shipping to cover delivery please contact us directly on hello@ingenue.co.nz 

RETURNS

Full priced items may be returned for a refund as long as the item is returned within: 

  • New Zealand – 7 days of receipt
  • Australia & International – 14 days of receipt

If you intend to return an item, it must have all tags and packaging attached. 

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches ingénue

All sale and discounted items are unable to be returned, refunded or exchanged, these are for final sale unless the item received is faulty or damaged.

 

 

The Returns Process

  1. Email hello@ingenue.co.nz with your intent to return, using your order number as your reference.
  2. Securely repackage your item/s.
  3. Send your item/s to be returned to ingénue returns, 20 Schofield Street, Grey Lynn, Auckland 1021, New Zealand
  4. Send your secure package using a tracked and insured shipping method. Ingénue does not accept responsibility for items shipped by our customers.
  5. Please allow 1-2 business days from the time we receive your return for your refund to be processed. Please note, any packages received outside of the Returns timeframe will not be processed for a refund and will be returned to Sender.